Nights, weekends, bank holidays — same transparent pricing. No "Emergency" fees. No "Urgent" surcharges. Let your engineers sleep.
Two reasons procurement teams pick us
Nights, weekends, bank holidays — same transparent pricing. No "Emergency" fees. No "Urgent" surcharges. No premium rates for inconvenient times.
Reduce on-call burden on your team. Handle urgent issues, maintenance windows, and emergency work without waking your engineers.
Why pay more for inconvenient times?
Planned maintenance windows and short-notice call-outs — same rate, same engineering standard.
Urgent server or equipment installation. We rack it, cable it, verify it — same quality at midnight as midday.
Port down? Link flapping? We'll trace it, test it, and find the problem — not just report that it doesn't work.
Drive swap, PSU replacement, hardware diagnostics. We understand what we're handling and get your infrastructure back online.
Urgent cabling work, patch panel changes, and network connections. Handle critical infrastructure changes.
Support for planned maintenance windows during off-peak hours. Same transparent pricing for scheduled work.
Device setup, network configuration, and troubleshooting. Engineering capability available when your own team shouldn't have to be.
Transparent, GPS-verifiable billable hours. And there's no VAT.
Time
£75/hour
1-hour minimum. Per engineer.
We won't exceed your estimate without approval.
Common questions about out-of-hours support
Yes. £75/hour regardless of time, day, or date. No emergency surcharges, no bank holiday premiums, no out-of-hours multipliers.
Pay-as-you-go by default — you raise Work Orders when you need us and we invoice per job, no minimum commitment. We also offer retainer plans with a monthly allowance of services at preferential rates, ideal if you have regular out-of-hours requirements. Ask your account manager for details.
Response time depends on current availability and location — we'll give you a realistic ETA when you raise the Work Order rather than a vague promise. For Manchester data centres, we're typically on-site within the hour.
Yes. Scheduled maintenance at 2am is the same price as work at 2pm. Raise a Work Order with the window details and we'll confirm availability.
Same as any other Work Order — through the Smart Hands Portal. There's no separate process for out-of-hours work. Raise it, we respond.
Need pricing detail? See how billing works
Pop in your postcode on our coverage page and find out in a second.
Check coverageBook a call to discuss how Smart Hands can support your out-of-hours infrastructure needs — without extra fees.
