Nights, weekends, bank holidays — same transparent pricing. No "Emergency" fees. No "Urgent" surcharges. Let your engineers sleep.
Less than 20 minutes from 20+ of Manchester's data centres
Founder / Director
Director of IT in Telecommunications. Experienced in Network, Systems & Software Engineering
Experience
Same great service, same transparent pricing — anytime
Nights, weekends, bank holidays — same transparent pricing. No "Emergency" fees. No "Urgent" surcharges. No premium rates for inconvenient times.
Reduce on-call burden on your team. Handle urgent issues, maintenance windows, and emergency work without waking your engineers.
24/7/365 by arrangement. Available for nights, weekends, and bank holidays when traditional services aren't operating.
Responsive scheduling for urgent issues. Can travel to data centres, offices, or retail spaces when you need support most.
Infrastructure problems, network issues, hardware failures — handle urgent work without premium pricing or waiting for business hours.
Live updates during work, documented reports with photos. Stay informed even when you're not on-site, day or night.
Why pay more for inconvenient times?
Available for urgent issues, maintenance windows, and emergency work
Urgent server or equipment installation. We rack it, cable it, verify it — same quality at midnight as midday.
Port down? Link flapping? We'll trace it, test it, and find the problem — not just report that it doesn't work.
Drive swap, PSU replacement, hardware diagnostics. We understand what we're handling and get your infrastructure back online.
Urgent cabling work, patch panel changes, and network connections. Handle critical infrastructure changes.
Support for planned maintenance windows during off-peak hours. Same transparent pricing for scheduled work.
Device setup, network configuration, and troubleshooting. Engineering capability available when your own team shouldn't have to be.
No extra fees for nights, weekends, or bank holidays
Time
£75/hour
1-hour minimum. Same rate for nights, weekends, and bank holidays. Per engineer.
Travel
£0.75/mile
Travel charged without hourly rate. Parking/tolls at cost. No extra charges for out-of-hours travel.
Unlike traditional services, Smart Hands charges the same transparent rate regardless of when you need support:
Book an introductory call to discuss how Smart Hands can support your out-of-hours infrastructure needs — without extra fees.
