Give us a runbook and we'll execute. Give us a problem and we'll solve it. One engineer or a full team — we scale to the job, work independently, and only escalate when it matters.
Less than 20 minutes from 20+ of Manchester's data centres
Founder / Director
Director of IT in Telecommunications. Experienced in Network, Systems & Software Engineering
What we do
Single tasks to multi-rack deployments. We work independently, escalate only at decision points, and deliver outcomes — not just hours.
We don't just follow instructions — we help you get the job done.
Labelled, neat and photographed. Work done with understanding, not just neatness — because knowing why matters as much as doing it well.
Agreed arrival window and proactive updates while travelling.
Tools, consumables, and engineering knowledge on hand. We arrive ready to work — and ready to think.
Post-visit report with photos, engineering observations, and recommendations — not just proof of attendance.
You don't need to manage us. Give us the brief, and we'll deliver the outcome.
You have a process — we follow it precisely. Step-by-step execution, documented and confirmed.
You describe the outcome — we figure out how to get there. Engineering judgement, not just task execution.
We work independently and escalate only at genuine decision points. You get progress updates — not questions you shouldn't have to answer.
These are examples, not limits. If it's infrastructure and it's in Manchester — ask us.
Full deployments — single servers to multi-rack builds. Racking, cabling, power, IPMI, photos.
Port not linking? We trace the cable, test the run, check the patch panel, and find the fault.
Copper and fibre — termination, patching, panel rebuilds, labelling, testing. No splicing.
Drive swaps, PSU replacements, BIOS updates, OS installs, IPMI/BMC configuration.
Desk provisioning, network drops, tenant moves, decommissions — minimal disruption.
Projects spanning 10–30+ hours across multiple visits or sites. Day-rates available.
Whether it's a single cable move or a multi-week project, the approach is the same: efficient, independent execution with minimal client involvement.
London MSP needed a Manchester office right-sized. We audited 70 desks, retained the best hardware, deployed 40 standardised workstations to spec, and delivered a future-proofing inventory. ~22 hours of work.
An MSP lost remote access to their client's Manchester site after a misconfiguration. We attended as hands and eyes, moved a cable between ports while they fixed it remotely. No travel costs, no hotel, no downtime.
Different scale. Same outcome: efficient, low-friction execution. You don't need different providers for different sizes of job — we adapt to the work.
Time + travel. GPS-verified check-in and check-out on every visit.
Time
£75/hour
1-hour minimum. Overtime by agreement. Per engineer.
Travel
£0.75/mile
Travel charged without hourly rate. Parking/tolls at cost.
Need a specialist tool? We can often bring it — just ask.
Purpose-built client portal to manage your Smart Hands work — on the web and on your iPhone.
Raise work orders, approve estimates, message your engineer live, and download invoices — all in one place.
Also available on iOS
Purpose-built client portal to manage your Smart Hands work — on the web and on your iPhone.
Raise work orders, approve estimates, message your engineer live, and download invoices — all in one place.
Also available on iOS
A simple, streamlined process from start to finish
We discuss how Smart Hands can best support your business and your upcoming requirements. You'll be invited to the Smart Hands Portal, where you can manage work orders, materials orders, and support requests all in one place.
We gather the full scope, confirm the site details, and provide a quote — fixed or time & materials, as appropriate.
Work is carried out as agreed, with live photo updates and communication throughout.
A short report summarising what was done, including before-and-after photos and next-step recommendations.
Common questions answered
Smart Hands serves Manchester. Travel is charged at £0.75 per mile. For locations further afield, get in touch and we can discuss.
Yes. We're available Monday through Sunday by arrangement, including evenings and weekends. This is particularly useful for data centre work that needs to happen during maintenance windows or for urgent issues outside business hours.
We're experienced working in secure environments including data centres and corporate offices. We're happy to complete security clearance forms, provide references, and work with your security team. A Non-Disclosure Agreement is standard for all work. Just let us know your site's requirements.
Absolutely. We can work alongside your team, take direction from remote engineers, or coordinate with third-party vendors. We're comfortable being your on-site hands while you manage remotely, or working collaboratively with your team on-site.
After each visit, you'll receive a short report with before-and-after photos, a summary of work completed, and any recommendations. Receipts can be provided on request for any invoices. We can also provide RAMS (Risk Assessment & Method Statement) documents if your site requires them.
Common consumables like cable ties, rack nuts, labels, and basic cabling are usually on hand with a reasonable allowance per work order. For larger quantities or specialist items, we can either order them in for you or you can supply them directly. We'll discuss this during the scoping phase.
Yes. For larger projects, we can assign additional engineers to support the work. This works well for large racking projects, site moves, multi-site deployments, or time-sensitive work. Multi-site visits are also available. Get in touch to discuss your requirements and we'll provide a quote.
Book an introductory call to discuss how Smart Hands can support your IT infrastructure needs.
