01 · Travel
No travel charges
We're already in Manchester, 20 minutes from 20+ data centres. No mileage, no call-out fee.
Local Manchester engineers, on-site same-day. No trains, no hotels, no waiting for someone to drive up from London.
We're already in Manchester, 20 minutes from 20+ data centres. No mileage, no call-out fee.
Whole-hour billing per engineer, GPS-verified by check-in and check-out. A ten-minute buffer each hour means a slight overrun never costs a full extra hour.
Nights, weekends and bank holidays are the same £95/hour as any weekday.
Every job carries a Not-To-Exceed cap. We don't go past it without your say-so.
Examples, not limits. If it's infrastructure and it's in Manchester, ask.
racking · cabling · power · IPMI
cable trace · port tests · panel faults
copper · termination · labelling
drive · PSU · BIOS · IPMI · OS install
desks · drops · moves · decommissions
10–30+ hrs · day-rates available
Deduplicate your spares. Hold one shared set of emergency kit with us instead of stashing duplicates at every site. Your Smart Hands engineer pulls the items from your Warehouse on visit day — no couriers, no last-minute scrambling.
Pay only for the space you actually use. Launch pricing from £1/m³·day, fully auditable, visible in the Smart Hands Portal and iOS app.
Learn moreWhether it's a single cable move or a multi-week project, the approach is the same: efficient, independent execution with minimal client involvement.
London MSP needed a Manchester office right-sized. We audited 70 desks, retained the best hardware, deployed 40 standardised workstations to spec, and delivered a future-proofing inventory.
In expenses and lost productivity.
Plus incidentals. Your team stays productive.
An MSP lost remote access to their client's Manchester site after a misconfiguration. We attended as hands and eyes, moved a cable between ports while they fixed it remotely.
For a 10-minute fix.
Plus incidentals. Zero days lost.
Transparent, GPS-verifiable billable hours. And there's no VAT.
£95 /hour
We won't exceed your estimate without approval.
We discuss requirements and invite you to the Smart Hands Portal.
You raise scope, we confirm site details and quote — fixed or time & materials.
GPS-tracked check-in and check-out, live photo updates throughout the visit.
A short report with before-and-after photos and next-step recommendations.
We carry comprehensive public liability and professional indemnity insurance. In the unlikely event of damage, we take full responsibility. We document the state of equipment before and after every visit.
We routinely sign NDAs and comply with site-specific access procedures. If your facility requires security vetting or escort protocols, let us know in advance and we'll make sure everything is in order before arrival.
Every estimate includes a Not To Exceed limit. If on-site conditions mean the NTE won't be sufficient, we pause and contact you for explicit approval before continuing. You're never surprised by the invoice.
Want to learn more about what we do? Check out our "Did you know..?" page
Book an introductory call to discuss how Smart Hands can support your IT infrastructure needs.