On-site IT engineers across Manchester and the North West. Our team comes from telecoms, hosting, and enterprise IT environments.
Per engineer, any hour of any day.
From more than 20 Manchester data centres.
Check-in and check-out on every visit.
A Not To Exceed cap on every Estimate.
Engineer-led work for the people who run infrastructure, and for the moments it can't wait.
We're a short drive from more than 20 of the city's data centres, and we cover offices, comms rooms, and co-working spaces across the North West.
Each Work Order has one page, from dispatch to sign-off. On the web and on iPhone.
Follow the engineer from dispatch to check-out, including when billable time starts.
Keep spares in our Warehouse. The engineer collects what each visit needs.
Every visit closes with a written report and before-and-after photos.
Add your IT manager, your MSP, or your own client to the same thread.
22 hours · 2 engineers
A London MSP needed a Manchester office cut from 70 desks to 40. We audited every desk, kept the best hardware, built 40 workstations to their spec, and handed over a full inventory.
1 hour · 1 engineer
An MSP lost remote access to a client's Manchester site after a misconfiguration. We went in as their hands and eyes and moved a cable between ports while they fixed it remotely.
"I founded Smart Hands in 2025 with the ambition to bring something different to IT field engineering in the North West — a genuinely fair service with transparent pricing, no out-of-hours surcharges, and none of the captive-market markups the industry is known for. Having just completed our first full year of trading, I'm incredibly thankful for the trust and support of our customers and friends."
Pay as you go, or subscribe for a lower rate. Billed on GPS-verified time on-site.
Monthly rolling, with no minimum commitment and no out-of-hours surcharge.
6- and 12-month terms from £83/hr
