An extension of your team in Manchester. We take direction from your remote engineers or work independently — your clients won't know we're not yours. Engineering capability, transparent pricing, clear communication.
Less than 20 minutes from 20+ of Manchester's data centres and Manchester Piccadilly
Founder / Director
Director of IT in Telecommunications. Experienced in Network, Systems & Software Engineering
Experience
Reliable on-site support that scales with your business
Data centres, offices, retail spaces — anywhere in Manchester your clients need support. We handle the relationship professionally, representing your brand.
Racking, patching, cabling, configuration, and diagnostics. Capable of troubleshooting on behalf of your remote engineers — not just relaying what a screen says.
Live updates during work, documented reports with photos, and clear recommendations. You and your clients stay informed.
£75/hour + £0.75/mile. No hidden fees, no minimum charges. Simple pricing that scales with your needs.
24/7/365 by arrangement. Responsive scheduling that works around your clients' needs and your service windows.
We understand the MSP model — end-client relationships, SLAs, escalation paths. We work alongside your team, take direction from your NOC, or coordinate with third-party vendors.
Comprehensive on-site support for your clients' infrastructure
Install your client's servers, switches, and network equipment (up to 30kg). Proper cable management and photo documentation for your records.
Cat6 terminations, fibre patching, cable dressing at your client's site. Labelled and photographed to the standard you'd do yourself.
Device setup, OS installation, network configuration at your client's site. We can follow your runbook or work with your remote engineers in real time.
Component replacement, hardware diagnostics, and preventive maintenance at your client's site. We know what we're handling.
Troubleshooting network issues at your client's site. We can diagnose and escalate intelligently — not just read you error messages over the phone.
Data centres, offices, retail spaces — we travel to any location your clients need. One point of contact for all your Manchester on-site work.
No hidden fees, no minimum charges, no surprises
Time
£75/hour
1-hour minimum. Per engineer.
We won't exceed your estimate without approval.
Travel
£0.75/mile
Travel charged without hourly rate. Parking/tolls at cost.
Simple process, clear communication
Email with the scope, location (data centre, office, or retail space), and any specific requirements. We'll confirm details and provide a quote.
Travel to your client's location — data centre, office, or retail space. Clear communication throughout the journey and on arrival.
Complete the work with live updates. Can work alongside your team, take direction from remote engineers, or coordinate independently.
Post-visit report with photos and recommendations. Invoice with receipts provided. Clear documentation for your records and your clients.
Book an introductory call to discuss how Smart Hands can support your MSP operations.
