An extension of your team in Manchester. We take direction from your remote engineers or work independently — your clients won't know we're not yours. Engineering capability, transparent pricing, clear communication.
Reliable on-site support that scales with your business
Data centres, offices, retail spaces — anywhere in Manchester and surrounding areas your clients need support. We handle the relationship professionally, representing your brand.
Racking, patching, cabling, configuration, and diagnostics. Capable of troubleshooting on behalf of your remote engineers — not just relaying what a screen says.
£75/hour. No hidden fees, no minimum charges. Simple pricing that scales with your needs.
We understand the MSP model — end-client relationships, SLAs, escalation paths. We work alongside your team, take direction from your NOC, or coordinate with third-party vendors.
Comprehensive on-site support for your clients' infrastructure
Install your client's servers, switches, and network equipment (up to 30kg). Proper cable management and photo documentation for your records.
Cat6 terminations, fibre patching, cable dressing at your client's site. Labelled and photographed to the standard you'd do yourself.
Device setup, OS installation, network configuration at your client's site. We can follow your runbook or work with your remote engineers in real time.
Component replacement, hardware diagnostics, and preventive maintenance at your client's site. We know what we're handling.
Troubleshooting network issues at your client's site. We can diagnose and escalate intelligently — not just read you error messages over the phone.
Data centres, offices, retail spaces — we travel to any location your clients need. One point of contact for all your Manchester on-site work.
Two examples — different scope, same model: your client, our hands.
A London MSP's client needed their Manchester office right-sized. We audited 70 desks, retained the best hardware, deployed 40 standardised workstations to spec, and delivered a future-proofing inventory.
In expenses and lost productivity.
Plus incidentals. Your team stays billable.
You lost remote access to your client's Manchester site after a misconfiguration. We attended as hands and eyes, moved a cable between ports while you fixed it remotely.
For a 10-minute fix.
Plus incidentals. Zero days lost.
From single call-outs to multi-day projects — same engagement model, same documentation standard.
Transparent, GPS-verifiable billable hours. And there's no VAT.
Time
£75/hour
1-hour minimum. Per engineer.
We won't exceed your estimate without approval.
From onboarding to closure — four steps
An optional short call to understand your business — or skip it and use our get-started page instead. Either way, we set you up in the Smart Hands Portal and you're ready to raise Work Orders.
All Work Orders go through the Smart Hands Portal. Add scope and site details; we confirm and respond.
Engineers attend as Smart Hands by default. If your end-client relationship needs a different posture, we'll attend under your branding.
Photo evidence, time logs, and a post-visit report you can pass straight to your client or paste into your PSA. Invoiced per job.
Common questions from MSPs
Engineers attend as Smart Hands by default. If your end-client relationship needs a different posture, we'll attend under your branding — just let us know when you raise the Work Order.
Both. Pay-as-you-go is the default — you raise Work Orders when you need us and we invoice per job, no minimum commitment. For ongoing needs, we also offer retainer plans with a monthly allowance of services at preferential rates. Your account manager can help you find the right fit.
NDAs signed as standard. We don't disclose client names, sites, or work scopes to third parties. Photo documentation stays in your portal — your end-client never sees it unless you forward it.
Where possible, yes. Continuity matters for sites with quirks, and we'll prioritise sending the same engineer back for repeat work where scheduling allows.
Through Materials Orders in the Smart Hands Portal — entirely separate from Work Orders. You specify what you need, we source and supply it. Delivery direct to your client's site, or to Smart Hands for use in a future Work Order.
We follow your engineer's direction — they own the relationship with the end-client and they know the environment. If our engineer spots a potential side-effect or a better route, we'll flag it so you can make an informed decision. Your call, but you'll have our input before you make it.
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