On-site infrastructure support for Managed Service Providers (MSPs). Travel to data centres, offices, and retail spaces in Manchester. Clear communication, transparent pricing, flexible availability.
Founder / Director
Head of IT in Telecommunications. Experienced in Network, Systems & Software Engineering
Experience
Reliable on-site support that scales with your business
Travel to data centres, offices, and retail spaces in Manchester. We go where your clients need support.
Racking, patching, cabling, configuration, and hardware maintenance. Deep understanding of telecoms and web hosting infrastructure.
Live updates during work, documented reports with photos, and clear recommendations. You and your clients stay informed.
£75/hour + £0.75/mile. No hidden fees, no minimum charges. Simple pricing that scales with your needs.
Mon-Sun by arrangement. Responsive scheduling that works around your clients' needs and your service windows.
Work alongside your team, take direction from remote engineers, or coordinate with third-party vendors. Flexible collaboration.
Comprehensive on-site support for your clients' infrastructure
Professional installation of servers, switches, and network equipment (up to 30kg). Proper cable management and organization.
Cat5e terminations, fiber patching, cable dressing to professional standards. Photo-worthy cable management.
Device setup, OS installation, network configuration, and basic troubleshooting. Understanding of diverse infrastructure environments.
Component replacement, hardware diagnostics, and preventive maintenance. Experience with enterprise-grade equipment.
Troubleshooting network issues, connectivity testing, and infrastructure diagnostics. Deep understanding of network operations.
Data centres, offices, retail spaces — travel to any location your clients need. Flexible support across diverse environments.
No hidden fees, no minimum charges, no surprises
Time
£75/hour
1-hour minimum. Overtime by agreement. Per engineer.
Travel
£0.75/mile
Travel charged without hourly rate. Parking/tolls at cost.
Simple process, clear communication
Email with the scope, location (data centre, office, or retail space), and any specific requirements. We'll confirm details and provide a quote.
Travel to your client's location — data centre, office, or retail space. Clear communication throughout the journey and on arrival.
Complete the work with live updates. Can work alongside your team, take direction from remote engineers, or coordinate independently.
Post-visit report with photos and recommendations. Invoice with receipts provided. Clear documentation for your records and your clients.
Book an introductory call to discuss how Smart Hands can support your MSP operations.
Schedule an introductory call