Data Centre Remote Hands in Manchester

Remote Hands
That Understand

Most remote hands follow instructions. We understand what we're doing — and why. Telecoms and hosting background, transparent pricing, clear communication.

Less than 20 minutes from 20+ of Manchester's data centres

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Samuel Lewis

Founder / Director

Director of IT in Telecommunications. Experienced in Network, Systems & Software Engineering

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Experience

Director of IT in telecoms — not a generic technician
Worked hands-on in telecoms and hosting companies
Network, systems & software engineering background
Can execute your runbook or diagnose the problem

Traditional Remote Hands vs Smart Hands

Why choose expertise over just hands?

Traditional Remote Hands

Generic technicians with limited infrastructure knowledge
Opaque pricing with hidden fees and minimum charges
Limited understanding of telecoms and web hosting environments
Rigid scheduling and availability constraints
Basic communication, minimal documentation

Expert-Led

Smart Hands

Engineer-led — telecoms and hosting background, not just a pair of hands
Diagnose, not just execute — tell us what's wrong and we'll find the problem
Transparent pricing — £75/hour + £0.75/mile, no hidden fees
Purpose-built client portal — work orders, estimates, live messaging, GPS check-in
Flexible availability — 24/7/365 by arrangement, including out-of-hours

What We Do in Data Centres

Scenario-ready capabilities, not abstract service lists

Racking & Stacking

Your new 2U arrives on-site. We rack it, dress the cables, connect power, verify IPMI — and send you a photo before we leave.

Cabling & Patching

Cat6 termination, fibre patching, cable dressing to the standard you'd do yourself. Labelled, photographed, documented.

Configuration & Setup

Set up a new switch, install an OS, configure IPMI/BMC, troubleshoot boot issues — not just hands, understanding.

Hardware Maintenance

Drive swap, PSU replacement, RAM upgrade — we know what we're handling and why it matters.

Network Diagnostics

Port not linking up? We'll trace it, test it, and find the problem — not just report that it doesn't work.

Live Communication

Real-time updates via the client portal, documented reports with photos, and engineering recommendations — not just a timestamp.

Transparent Pricing

No hidden fees, no minimum charges, no surprises

Time

£75/hour

1-hour minimum. Per engineer.
We won't exceed your estimate without approval.

Travel

£0.75/mile

Travel charged without hourly rate. Parking/tolls at cost.

Additional details

Invoices with receipts provided.
Discounted day-rates for planned work — ask for a quote.
Multi-engineer Smart Hands available for complex work orders — ask for a quote.
Basic materials included in the hourly rate; additional fees for incidentals may apply.

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Why Choose Smart Hands?

Engineering capability you can rely on in the data centre

Industry Experience

Director-level telecoms and hosting background. We've racked, patched, and configured in production data centres — not trained on it from a manual. We understand your environment because we've worked in ones like it.

Transparent Commercials

Time + travel — that's the whole model. £75/hour + £0.75/mile. No emergency surcharges, no minimum call-out fees, no hidden extras. The same rate at 2am as at 2pm.

Clear Communication

Live updates via the client portal while we're on-site. Post-visit reports with photos, engineering observations, and recommendations. You know exactly what happened — and what to do next.

Flexible Availability

Available 24/7/365 by arrangement, including out-of-hours and bank holidays. Less than 20 minutes from 20+ of Manchester's data centres.

Remote Hands That Understand