Most remote hands follow instructions. We understand what we're doing — and why. Telecoms and hosting background, transparent pricing, clear communication.
Why choose expertise over just hands?
Scenario-ready capabilities, not abstract service lists
Your new 2U arrives on-site. We rack it, dress the cables, connect power, verify IPMI — and send you a photo before we leave.
Cat6 termination, fibre patching, cable dressing to the standard you'd do yourself. Labelled, photographed, documented.
Set up a new switch, install an OS, configure IPMI/BMC, troubleshoot boot issues — not just hands, understanding.
Drive swap, PSU replacement, RAM upgrade — we know what we're handling and why it matters.
Port not linking up? We'll trace it, test it, and find the problem — not just report that it doesn't work.
Real-time updates via the client portal, documented reports with photos, and engineering recommendations — not just a timestamp.
From work order to closure — here's how it runs.
Step 1
You raise a work order in the client portal with site details, scope, and any access requirements. We confirm scope and send an estimate.
Step 2
For planned work, we agree an arrival window. For emergencies, we aim to be on-site within the hour for central Manchester sites.
Step 3
GPS check-in on arrival. Live updates and photos via the portal — message the engineer directly if you need to. GPS check-out when complete.
Step 4
Post-visit report within 24 hours: what was done, before-and-after photos, engineering observations, and recommended next steps if any.
Transparent, GPS-verifiable billable hours. And there's no VAT.
Time
£75/hour
1-hour minimum. Per engineer.
We won't exceed your estimate without approval.
The details that matter before you sign off on a new supplier
Public liability and professional indemnity cover. Certificates available on request before any site work.
We're used to the security procedures at Manchester's data centres — sign-in, mantraps, the lot. We handle whatever the facility requires so you don't have to brief us on the basics.
NDAs signed as standard. We don't disclose client names, sites, or work scopes to third parties. Photo documentation stays in your portal.
Direct contact with the engineer on-site, plus a named account contact for anything the engineer can't resolve. No helpdesk queues.
Common questions from data centre teams
For central Manchester data centres, we're typically on-site within the hour. Response time depends on current workload and site location — we'll give you a realistic ETA when you raise the work order rather than a vague promise.
Absolutely. We support recurring bookings for planned maintenance, health checks, or regular patching windows. Set it up once in the portal and we'll confirm each visit in advance.
Either. If you have a runbook, we'll follow it step by step. If you need us to scope the work, we'll assess on-site and agree the approach with you before proceeding. Most clients send a mix of both — detailed runbooks for routine work, broader briefs for troubleshooting.
We contact you before doing anything outside the original scope. If the new scope is straightforward, we'll agree it on the spot and update the estimate. If it's materially different, we'll document what we found and let you decide how to proceed — you're never billed for work you didn't approve.
Yes. Several clients use us alongside their primary provider — for overflow, out-of-hours cover, or when they need someone with more technical depth on a specific job. We slot into your existing workflow without friction.
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