01 · Rate
Lower hourly
Up to £13/hour off the standard rate. Pro saves £234/month on 18 hours versus ad-hoc. Start from £276/month with no minimum commitment.
If you use us most months, retainers discount your per-hour rate, fix your monthly bill, and lock the rate in across every Work Order. Same engineers, same Portal, same workflow.
If you're raising Work Orders most months, you're paying full freight on hours you could have bundled.
Up to £13/hour off the standard rate. Pro saves £234/month on 18 hours versus ad-hoc. Start from £276/month with no minimum commitment.
Same line on your invoice every month. Easy to budget, easy to defend to finance.
2am, weekends, bank holidays. No surcharge. Out-of-hours work draws from your allowance at the included rate.
Run over your allowance and the extra hours are still below the standard rate. Never bumped to a penalty rate.
Hours bill per engineer (1 hour by 2 engineers = 2 hours used). Unused hours don't roll over. Pick the tier you'll actually consume.
| Plan | Effective rate | Monthly | Hours | Savings | |
|---|---|---|---|---|---|
|
StartTry us
|
£93/hr | £279/mo | 3 | £6 | Get started |
| Lite | £92/hr | £552/mo | 6 | £18 | Start with Lite |
| Plus | £90/hr | £1,080/mo | 12 | £60 | Start with Plus |
| Pro | £87/hr | £1,566/mo | 18 | £144 | Start with Pro |
Ad-hoc rate is £95/hr · see do the maths for full breakdowns
The four tiers above are the off-the-shelf options. If the shape of your work is bigger, broader, or just different, we'll build a plan around it.
Look at your last few months of usage. Pick the tier that matches your typical month.
Same Portal, same flow. Each visit's billable hours come off your allowance.
Used more than the allowance? Extra hours bill at your tier's overage rate — still under ad-hoc.
After the minimum term, switch tier or cancel any month. We'll suggest a move based on actual usage.
Flagged up front so there are no surprises later.
Use it or lose it within the calendar month. Pick the tier that matches your typical month, not your peak month — overage stays cheap, unused hours are wasted.
If two engineers attend for an hour, that's 2 hours off your allowance. Whole-hour billing per engineer.
Monthly rolling has no minimum. Six and twelve month terms commit for their full period — after that, your plan continues month-to-month. Cancel any month in the Portal and it ends at the close of that calendar month. Upgrades prorate; downgrades take effect the following month.
Parking and tolls charged at cost where applicable.
Look at the last three months of Smart Hands usage and average it. Round down rather than up — overage is cheap, unused hours are wasted. If you're still unsure, speak with your account manager for a personalised recommendation.
Your plan will continue being billed at the same rate, but will be converted to a monthly rolling subscription which you can cancel with 30 days notice.
Yes. 2am call-outs, weekends, bank holidays — all draw from your allowance at the included rate. There's no out-of-hours surcharge on retainers.
Need pricing detail? See how billing works or do the maths.
Tell us roughly how many Smart Hands hours you used last quarter and we'll suggest the right tier — or pick one and we'll set it up.