Smart Hands Client Portal
Billing

How Billing Works

Transparent, verifiable, and straightforward. Just as it should be.

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The Billing Lifecycle

Four steps, fully tracked

1

En-Route

Live location visible throughout the journey. Billable hours have not started.

2

Check-In

Exact GPS check-in location recorded. Billable hours commence.

3

On-Site

Work carried out with live photo updates and communication.

4

Check-Out

Exact GPS check-out location recorded. Billable hours stop.

Billing Policies

Clear rules, no surprises

Hourly Buffer

  • Small buffer at the end of each billable hour
  • You won't be charged for minor overruns

Expenses & Receipts

  • All expenses recorded with receipts
  • Available on request at any time
  • Parking and tolls charged at cost

Estimates & NTE Limits

  • Every estimate includes a Not To Exceed limit
  • If the NTE proves inadequate on-site, we contact you for explicit approval before proceeding

You Pay for Actual Hours

  • Estimates are estimates. Work can complete under estimate
  • You are only billed for actual, verifiable hours worked

No VAT

  • We are not VAT registered
  • The price quoted is the price you pay

Per-Engineer Billing

  • 1-hour minimum per engineer
  • 2 engineers = 2 minimum hours billable

Built Into the Smart Hands Portal

Everything on this page isn't just policy — it's enforced by the software you use to manage your work.

  • GPS check-in/check-out recorded automatically on every visit
  • NTE limits attached to every estimate — visible before you approve
  • Live messaging and photo updates during every visit
  • Full audit trail — every work order, estimate, and visit logged
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Ready to work with transparent billing?

Book an introductory call to discuss your requirements. No surprises, no hidden fees.

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