Smart Hands Client Portal
Connectivity Emergencies

Back Online
Fast

Fibre break? Copper fault? System outage? We carry spare patch cables and cleaning kit — and we know how to find the problem. Fault-finding, not just cable-swapping.

Less than 20 minutes from 20+ of Manchester's data centres

Why it matters

Minutes, not hours

We're less than 20 minutes from 20+ Manchester data centres — and we arrive with the kit to fix it

Diagnose, don't guess

We fault-find on fibre and copper — trace the issue, test the link, identify the root cause

Spares on hand

Cat6, multimode fibre, singlemode fibre, and cleaning supplies — no waiting for next-day delivery

System outage support

Beyond cabling — we support full system outages with hands-on engineering capability

Spare Inventory, Ready to Go

No waiting for deliveries — we keep common cables and supplies in stock

Cat6 Patch Cables

Custom-crimped Cat6 ethernet patch cables, made to the length you need, when you need it.

Multimode Fibre

LC duplex OM4 MMF patch cables for short-range interconnects.

Singlemode Fibre

LC duplex OS2 SMF patch cables for long-distance and carrier-grade connections.

Fibre Cleaning Kit

Lint-free fibre cleaning swabs. Dirty connectors cause more outages than people realise.

Need something specific? We'll keep it on hand for you

If your infrastructure uses specific cables, optics, or consumables, we can order them in and hold them as reserved stock — ready for when you need them. No scrambling for next-day delivery during an outage.

Additional fees may apply for custom stock. Get in touch to discuss your requirements.

Talk to us about reserved stock

More Than Just Cable Swaps

We find the fault and fix it — not just report what we see

Fault-Finding

  • Fibre fault-finding — trace, test, and identify issues on multimode and singlemode connections
  • Copper fault-finding — cable testing, continuity checks, and link diagnostics on Cat6 and structured cabling
  • Connector inspection & cleaning — dirty end-faces are a leading cause of fibre faults; we clean and verify
  • Root-cause analysis — we find why it failed, not just confirm that it has

System Outage Support

  • On-site presence — eyes and hands in the data centre while your team works remotely
  • Follow your runbook — or diagnose independently with engineering-level understanding
  • Hardware intervention — power cycles, drive swaps, console access, and physical inspection
  • Live updates — real-time communication throughout the incident with photos and documentation

Rapid Response Across Manchester

When connectivity is down, every minute counts

Key Advantage

20 Data Centres in Under 20 Minutes

We're centrally located and can reach over 20 of Manchester's data centres in under 20 minutes. See which data centres →

Arrive With Kit

We don't just arrive quickly — we arrive prepared. Spare Cat6, multimode and singlemode fibre, and cleaning supplies travel with us.

24/7 Availability

Connectivity emergencies don't wait for business hours. Available 24/7/365 by arrangement — same transparent pricing, day or night.

No Emergency Fees

Same transparent pricing regardless of urgency. No "Emergency" surcharges, no premium rates for out-of-hours callouts.

Live Communication

Real-time updates during the incident. Photos, test results, and documented reports so your team stays fully informed.

Engineering Capability

Not just remote hands — real engineering understanding. We diagnose problems and implement solutions, not just swap cables and hope.

Don't wait for next-day delivery

Get onboarded now so we're ready when you need us. Spare cables on hand, fault-finding expertise, and rapid response to 20+ Manchester data centres.