Full visibility and control over every request you make — from the moment you raise it to the moment it's completed.
Work Orders, Materials Orders, and Support Requests, all managed in one place.
No more back-and-forth emails or chasing updates. The Portal puts you in control.
Raise work orders with full scope details, site information, and scheduling preferences. Track progress from submitted through to completion with real-time status updates.
Need cables, patch panels, or other equipment? Order materials directly through the Portal with delivery tracking and cost visibility throughout.
Got a question or need help with something? Raise a support request and get a response from your dedicated Account Manager directly in the Portal.
Communicate directly with your Account Manager and the engineers working on your requests. Attach photos, documents, and files to any message.
Estimates, agreements, and other documents are shared through the Portal. Review and sign electronically — no printing or scanning required.
Manage your data centre sites in one place. Store access procedures, contact details, and special instructions so our engineers always arrive prepared.
Invite your colleagues and manage everything together.
Add as many team members as you need. Everyone on your team can view and manage requests, so you're never reliant on a single point of contact.
Stay informed with email notifications for status changes, new messages, and completed visits. You'll always know what's happening.
Two-factor authentication and SSO keep your account secure. Enterprise clients can connect via SAML for seamless single sign-on.
The Portal works beautifully on any device. Check the status of a work order or reply to a message from wherever you are.
Book an introductory call to discuss how Smart Hands can support your business. You'll be set up on the Portal in no time.
