Your own engineer inside MA1, MA3, MA4 or MA5 — without flying anyone north or queueing a ticket. We're an independent Manchester crew based under 20 minutes from all four sites, at a flat £95/hour, day or night.
An engineer at your rack, working your ticket with your team on the line.
New kit racked, cabled, labelled and powered in your cabinet or cage, with photos.
Your side of the demarc patched, tested and labelled; cabinets kept audit-ready.
Drives, PSUs and line cards swapped; failed parts boxed for RMA the same day.
Screen on the box, your engineers driving the session from wherever they are.
Serials, port maps and photos of what's actually in the rack — not what the spreadsheet says.
Deliveries received at our Salford warehouse, stored, then carried into your cage on the day.
Every Equinix Manchester site is under 20 minutes from our Salford base.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by Equinix. We attend as your authorised visitor, under your own colocation access arrangements.
The same £95/hour in every Manchester IBX, at any hour of the year.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
You add our engineer to your access list or raise a visitor ticket for your cage, and we turn up with photo ID and follow site security from there. We do this routinely and can walk you through the steps the first time.
Yes. MA1 and MA4 share the Science Park, MA3 is on Trafford Wharf and MA5 is in Swinton — all under 20 minutes from our base, so multi-site runs on a single Work Order are straightforward.
A flat £95/hour with whole-hour billing, the same engineer available for repeat visits, and someone who'll stay on a call with your team working your runbook end-to-end. For one-line tasks the facility service is fine; for anything longer, the maths usually favours us.
Yes — ship it to our Salford warehouse instead of wrestling with delivery windows. We store it, bring it to the IBX on the day, rack it and send you photos and serials.
Tell us the site and the job — we'll sort access and get it scheduled.