Colo at LDeX2 or LDeX3? Both sit in Trafford Park, under 20 minutes from our Salford base — which makes us about the fastest pair of hands you can put on your racks, at a flat £95/hour.
What LDeX tenants actually need on-site, visit after visit.
Installs cabled and labelled to a standard you'd sign off yourself.
Your side of the panel patched, tested and documented.
Failed hardware replaced against your ticket and shipped back to the vendor.
Hands on the crash cart while your engineers drive from wherever they are.
Status lights, temperatures, labels and serials verified in person.
Deliveries to our Salford warehouse, then into your rack when the job runs.
We're in the M17 cluster every week — LDeX sits right in it.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by LDeX Group. We attend as your authorised visitor, under your own colocation access arrangements.
£95/hour flat at LDeX, with no premium for nights, weekends or bank holidays.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
You authorise our engineer as a named visitor under your tenancy, and we take care of ID and sign-in on the day. We're happy to supply details in advance for approval.
Trafford Park is under 20 minutes from our base, so same-day is normal and urgent visits can be quicker still, depending on the day's schedule.
Yes — Equinix MA3, iomart DC13 and the ANS MaNOCs are all in the same pocket of Trafford Park, so one Work Order can sweep several buildings in a single run.
No — per-job Work Orders with whole-hour billing. If you end up booking regularly, a retainer will get you a better rate, but it's never required.
Tell us the building and the job — we'll get an engineer scheduled.