Still know it as LDeX? The LDeX Group was acquired by iomart in 2019, and the Trafford Wharf site now runs as part of iomart's Manchester estate. Whatever name is on your contract, we put an engineer at your rack — under 20 minutes from base, flat £95/hour.
What tenants at the Trafford Wharf site need on-site, visit after visit.
Installs cabled and labelled to a standard you'd sign off yourself.
Your side of the panel patched, tested and documented.
Failed hardware replaced against your ticket and shipped back to the vendor.
Hands on the crash cart while your engineers drive from wherever they are.
Status lights, temperatures, labels and serials verified in person.
Deliveries to our Salford warehouse, then into your rack when the job runs.
We're in the M17 cluster every week — the former LDeX site sits right in it.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by iomart. We attend as your authorised visitor, under your own colocation access arrangements.
£95/hour flat at Trafford Wharf, with no premium for nights, weekends or bank holidays.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
No — the LDeX Group was acquired by iomart in 2019 and the brand was retired. The Trafford Wharf facility now operates as part of iomart's Manchester estate. If your contract or runbook still says LDeX2 or LDeX3, this is the same site.
As at any iomart facility: you authorise our engineer as a named visitor under your tenancy, and we take care of ID and sign-in on the day. We're happy to supply details in advance for approval.
Yes — Equinix MA3, iomart DC13 and the ANS MaNOCs are all in the same pocket of Trafford Park, so one Work Order can sweep several buildings in a single run.
No — per-job Work Orders with whole-hour billing. If you end up booking regularly, a retainer will get you a better rate, but it's never required.
Tell us the job — we'll get an engineer over to Trafford Wharf.