Racks in Lunar 1, 2 or 3? All three sit in the M15 cluster, under 20 minutes from our Salford base. We're an independent local crew putting hands on your kit at a flat £95/hour, whenever it's needed.
The rack work Lunar tenants delegate rather than drive to.
Kit racked, cabled and powered — or moved between cabinets and facilities — with photos throughout.
Tenant-side patching, labelled and tested, cabinets left tidy.
Failed drives, PSUs and optics replaced same-day where the schedule allows.
We hold the keyboard; your team holds the session, live on a call.
What's really in the rack — serials, ports and photos, documented.
Ship to our Salford warehouse; we stage and install when you're ready.
Lunar's Manchester estate sits together in M15 — Archway and the Technopark.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by Lunar Digital. We attend as your authorised visitor, under your own colocation access arrangements.
One flat rate across all three Lunar sites, around the clock.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
Register our engineer as your named visitor under your colo agreement; we bring ID and follow site security on the day. We can send engineer details ahead for approval.
Yes — Lunar 1 and 2 share the Archway site and Lunar 3 is minutes away at the Technopark, so a single Work Order can cover the lot.
Yes. We handle audits, structured decommissions, transport staging via our warehouse, re-racking and verification — the M15 cluster is our home ground, so cross-facility moves are short trips.
£95/hour flat per engineer, whole-hour billing, 1-hour minimum, travel never billed. Estimates carry a Not To Exceed cap so the invoice can't surprise you.
Tell us which site and what needs doing — we'll sort the rest.