Kit hosted at Nasstar's Salford facility? It's minutes from our M5 base, which makes physical attendance the easy part of your week — an engineer at your rack for a flat £95/hour, whenever you need one.
Physical tasks at your Nasstar racks, handled locally.
In-person verification and power cycles, reported back with photos — a 1-hour Work Order.
Installs and decommissions, cabled, labelled and mapped.
Failed parts replaced and RMA'd without anyone leaving your desk.
Your side of the panel patched, tested and documented.
Local keyboard, your remote session — for as long as it takes.
Deliveries held at our Salford warehouse, minutes from the facility.
Nasstar's data centre and our base share the same corner of Greater Manchester.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by Nasstar. We attend as your authorised visitor, under your own colocation access arrangements.
The same flat rate as everywhere else — just with almost no drive attached.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
You authorise our engineer for access under your hosting or colocation agreement, and we handle ID and sign-in on the day. First time through, we'll walk you through the steps.
The facility is minutes from our base. Same-day is standard; depending on the schedule an engineer can sometimes be there within the hour.
Yes — with no travel overhead, a single reboot, swap or cable check is a perfectly sensible 1-hour Work Order.
Yes. The M50 cluster, Trafford Park and the M15 facilities are all short runs — one supplier and one rate across every site.
We're minutes away — tell us the job and we'll book it in.