Kit in Wavenet's ServerBank facility on Faulkner Street? City-centre data centre visits are exactly the trips worth delegating — the traffic and parking are our problem, and your engineer costs a flat £95/hour on-site.
The ServerBank visits tenants stop making themselves.
Status lights, temperatures and power cycles confirmed in person, reported back with photos.
Installs and decommissions in your cabinet, labelled and documented.
Failed components out, spares in, RMAs boxed and shipped the same day.
Tenant-side patching, tested and labelled at both ends.
Hands on the box while your team drives from wherever they are.
Deliveries to our Salford warehouse — no city-centre loading dock wrangling for you.
ServerBank sits on Faulkner Street in central Manchester — a short run in from our base.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by Wavenet. We attend as your authorised visitor, under your own colocation access arrangements.
Central Manchester at the same flat rate — congestion, parking and all.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
Central Manchester is a short run from our Salford base — same-day is normal, and for urgent tickets an engineer can often be there within the hour, schedule permitting.
You register our engineer for access under your agreement with Wavenet, and we bring photo ID and follow site sign-in on the day. Details can go over in advance for vetting.
Yes — ship to our Salford warehouse instead of a city-centre dock. We stage the kit and bring it in when the installation window opens.
Yes. Most clients' estates span two or three facilities — one supplier, one rate, same engineer across all of them, including offices and comms rooms in town.
Skip the drive into town — tell us the job and we'll book it.