Colo in Turing House, Reynolds House or DC13? We put an engineer at your rack for a flat £95/hour — an independent local crew, under 20 minutes from both iomart campuses, around the clock.
The jobs iomart tenants hand to us instead of driving over themselves.
New servers in, old servers out — cabled, labelled and photographed.
Cross-cabinet patching and tidy-ups on your side of the panel, tested before we leave.
Failed drives, PSUs and modules replaced, the dead part shipped back on RMA.
The 20-second power cycle that saves you a two-hour round trip — or a full console session with your team on the line.
What's in the rack, where, with which serials — documented with photos.
Deliveries to our Salford warehouse, staged and carried in when the Work Order runs.
Archway and Trafford Park are both a short run from our Salford base.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by iomart. We attend as your authorised visitor, under your own colocation access arrangements.
Flat £95/hour at Archway and Trafford Park alike — nights and weekends included.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
You register our engineer for access under your tenancy — typically a named-visitor request — and we handle ID and sign-in on the day. First time through, we'll walk you through it.
Yes. Turing House and Reynolds House are on the same Archway site, so work across both usually runs as one Work Order with no gap between them.
Yes, and quietly: we routinely work white-label under NDA for MSPs and hosting providers, with your name on the paperwork if needed. Retainers lock in better rates for steady volume.
Both campuses are under 20 minutes from base. Depending on the day's schedule, an urgent swap can often happen same day — and 2am costs the same £95/hour as 2pm.
Tell us which house and what needs doing — we'll get it scheduled.