Colo at Pulsant's Manchester site? NW-1 sits in Trafford Park, under 20 minutes from our Salford base. We're an independent crew putting hands on your racks at a flat £95/hour — days, nights and bank holidays alike.
What NW-1 tenants stop driving over for once they've found us.
Installs, moves and decommissions, photographed and documented as we go.
Tenant-side patching and cable dressing that keeps the cabinet auditable.
Drives, PSUs and modules swapped against your runbook, RMAs shipped.
Hands at the rack, your engineers on the call, for as long as it takes.
Physical verification with photos — serials, ports, LEDs, labels.
Deliveries to our Salford warehouse, staged and installed on your schedule.
NW-1 sits among the M32 facilities we visit every week.
Smart Hands is an independent remote hands provider and is not affiliated with or endorsed by Pulsant. We attend as your authorised visitor, under your own colocation access arrangements.
Flat £95/hour at NW-1 — the 3am swap costs the same as the 3pm one.
Flat, per engineer. No VAT on top.
Billed in whole hours on-site. Travel time is never billed.
Nights, weekends and bank holidays cost the same £95/hour.
Every estimate carries a Not To Exceed cap — if a job looks like it'll pass it, we pause and ask first. Full detail at billing explained.
You request named-visitor access for our engineer under your colocation agreement, and we handle ID and sign-in on the day. Engineer details can go over in advance for vetting.
Trafford Park is under 20 minutes from base, so same-day visits are the norm and urgent ones can be faster, depending on the schedule.
Yes — most of our clients' estates span two or three Manchester sites. Same engineer, same rate, one supplier across all of them.
Yes. Send the runbook with the Work Order, and we'll follow it step-by-step with your team on a call — with photos at each stage if you want the paper trail.
Tell us the job and we'll get an engineer into Trafford Park.